Our Policies
Znoox Terms and Policies
We keep our policies clear and accessible so you know exactly what to expect before and after you place an order. Review the topics below for details on privacy, orders, shipping, returns, warranty coverage, and our Trade-In Program.
Privacy Policy
Learn how we collect, use, and protect your personal information, and how cookies and analytics are used on our site.
Terms of Use
The terms that govern using our website and purchasing from ZNOOX, including account, eligibility, and general conditions.
Returns & Refunds
Review return eligibility, timelines, refund methods, and requirements to start a return request.
Shipping Policy
See delivery timelines, service areas, and shipping fees including rural locations.
Warranty Policy
Understand Limited warranty coverage (3–10 years), what’s included/excluded, and how to submit a claim if something goes wrong.
Trade-In Policy
Details on eligibility, valuation, store credit, pickup requirements, and how our Trade-In Program works in BC.
General Inquiries
Have a question about Znoox Terms and Policies? Submit your request here, and our support team will assist you as soon as possible.
Become a Znoox Member and Get Early Access to Deals
Join the Club