Welcome To Our Customer Service

We’re here to help with orders, shipping, returns, and product questions.

Shipping Information

Standard Shipping

Znoox offers free shipping across most locations in Canada. Delivery times vary depending on product and destination.

Rural & Remote Areas

Certain rural postal codes may incur additional shipping fees. Final shipping costs are calculated at checkout.

Delivery Timeline
  • Processing: 2–5 business days
  • Delivery: 10–14 business days depending on region
Carrier

All shipments are fulfilled through, our logistics partner, DelGate.

Track Your Order

After placing your order, you will receive:

  • Order confirmation email
  • Shipping confirmation email with tracking number

Tracking updates may take 24–48 hours to appear.

Returns & Exchanges

Returns are accepted within 14 days of delivery.

Eligibility for Returns

Items may be returned within 14 days of delivery if they are:

✔ Unused
✔ In original condition
✔ In original packaging
✔ Not final sale items

Non-returnable items include:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom furniture
  • Items damaged due to misuse

Damaged or Defective Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include photos of packaging and product

  • Include your order number

We will repair, replace, or refund depending on the case.

Warranty Policy

All Znoox products are backed by a 3 to 10 Year Limited Warranty

What the Warranty Covers

  • Structural frame integrity

  • Manufacturing defects

  • Material or workmanship issues under normal residential use

What the Warranty Does Not Cover

Normal wear and tear

Fabric fading from sunlight exposure

Improper assembly

Misuse or commercial use

Accidental damage

    Payment & Financing

    We Accept:

    • Visa

    • Mastercard

    • American Express

    • Shop Pay

    • Financing options (if applicable)

    All transactions are securely processed.

    Still Have Questions?

    If you couldn’t find your answer above, please select the appropriate form below, and our team will assist you promptly.

    Returns & Exchanges

    Request a return within the eligible return period.

    Submit The Form

    How Can We Help You?


    Only JPG, JPEG, PNG and PDF files accepted
    To expedite your request, please ensure to include photos that show close-ups of the issue (it would be helpful to place a quarter or ruler in the shot so we can appreciate the scale), wide-angle shots of the complete item, as well as any identifying markings such as stamps, stickers, and production labels.

    Warranty Claim

    Submit a claim for product defects covered under warranty.

    Submit The Form

    How Can We Help You?


    Damaged Item Report

    Report shipping or delivery damage within 48 hours.

    Submit The Form

    How Can We Help You?


    BC Trade-In Program

    Have a problem with your Trade-In Request?

    Submit The Form

    How Can We Help You?


    Product Information

    Have a question about a product's information?

    Submit The Form

    How Can We Help You?


    Order Inquiry

    Have a question about your order status or details?

    Submit The Form

    How Can We help You?


    General Inquiries

    Have a question that doesn’t fit into the categories above? Submit your request here and our support team will assist you as soon as possible.


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